Return and Refund Policy
At My Audio Supplies, we take pride in offering some of the best return policies in the industry. You can cancel your order any time before it ships, completely free of charge (exceptions apply for custom orders, see below).
If you have any questions, please email us at support@myaudiosupplies.com or call us at (440) 305-5197.
Cancellations (Before Order Ships)
Should you need to cancel an order, please get in touch with us as soon as possible so we can issue a full refund before your order leaves the warehouse. You can reach our agents during business hours at (440) 305-5197, via the chat in the bottom right corner, or by emailing support@myaudiosupplies.com at any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded, as these items are produced specifically for your order.
These units are custom-built to your specifications or created once your order is placed. Production begins immediately after your order is confirmed. Your warranty ensures you receive a fully functional and operational product. If you're unsure whether your order is custom or made-to-order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns
If you need to exchange your product, you are welcome to do so. As the customer, you are responsible for any shipping costs involved in the return and exchange process.
Not all orders can be returned once they have shipped. We source our products directly from the manufacturer, so if the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you need specific information about your brand or product.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 20% restocking fee. If you are replacing the product with something else, we may be able to assist with some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return; however, please check the specific return policy for the brand of the product you are purchasing, as the brand-specific return policy on the product page overrides this general return policy of 30 days.
The processing time to receive a refund is 14 days.
Shipping Times
We are committed to getting your order to you as soon as possible. We provide estimated shipping times on the product pages based on information from our suppliers and freight companies. Please note that these estimated shipping times may change or vary without notice due to factors like supply chain issues, production delays, or high shipping demand.
Order delays have sometimes been unavoidable and are beyond the control of My Audio Supplies. While this might be frustrating, we kindly ask for your patience and understanding during these challenging times. We appreciate your business and your patience.
Please Read the Following
By purchasing from My Audio Supplies, you acknowledge the following terms of the Exchange Agreement:
- I understand that I am to inspect the package upon delivery, note and take pictures if there is any damage, and provide this information to My Audio Supplies within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of shipping a new product in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may apply.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of My Audio Supplies.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of My Audio Supplies (such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) upon arrival. If you notice any damage, make a note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the issue, to support@myaudiosupplies.com. We will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending on the manufacturer—please see individual product pages for details. Warranty issues typically occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, it is not considered a warranty claim.
Returns
The default policy at My Audio Supplies is that customers are responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products come with guaranteed warranty policies—meaning you will receive a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will receive a replacement of that item or store credit for the value of that item when purchased individually. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items may have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@myaudiosupplies.com.
Chargebacks
Our team is here to assist you and resolve any issues. We have intentionally made our policies as fair as possible and believe they are among the best in the industry. We are on your side and will do everything we can to help you and provide the best resolution.
Given this, any customer who files a fraudulent chargeback may be held liable. If you have not received a product or have an issue with a product you received, don't hesitate to contact us, and we will help resolve the issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
For any questions, please contact support@myaudiosupplies.com.
Contact Information
Legal Business Name:Mowry Digital Enterprise LLC DBA My Audio Supplies
Phone: (440) 305-5197
Email: support@myaudiosupplies.com
Business Hours: Monday - Friday 9 AM - 5 PM Eastern Standard Time (EST)
By using the site, you agree to these terms of use; if you do not agree, please do not use the site.
Manufacturer's Warranty
Marantz Limited Warranty
Marantz America, LLC (“Marantz”) warrants the following Marantz Products for the period indicated of 5 years:
- MODEL 40n, CD 60, CINEMA 30/40/50/60/70s, PM10, AV 10, AMP 10, SA10, MODEL M1, MODEL M4, MODEL 50, CD50n, STEREO 70s
- Turntables (TT-15S1) 5 years (with exception of the cartridge)
Marantz America, LLC (“Marantz”) warrants the following Marantz Products for the period indicated of 3 years:
- AVRs: SR8015, SR7015, SR6015, SR5015, NR1711, NR1510, AV8805A, AV7706, MM8077, MM7055, MM7025
- Amplifiers: PM7000n, PM8006, PM6007, MODEL 30
- CD Players/Mini: SACD 30n, CD6007, MCR612
Warranty exceptions:
- Optical Pick-ups and/or CD-Drive Mechanisms are only warranted for 3 years.
- Needles and/or cartridges carry a 30 day warranty on the part only - no warranty covering labor charges is provided on the needle or cartridge. Since the part is user replaceable, the purchaser is responsible for any associated labor charges to replace this part.
- Defective needles and/or cartridges must be returned to Marantz as proof of defect for the replacement to be issued during the warranty window.
What is covered and what is not covered:
Except as specified below, this warranty covers parts and labor to correct all defects in materials and workmanship. The following are not covered by the warranty:
1. Damage, deterioration, malfunction or failure to meet performance specifications resulting from:
- Accident, acts of nature, misuse, abuse, neglect or unauthorized product modification.
- Improper installation, removal or maintenance, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by Marantz to repair the product.
- Any shipping damages of the product (claims must be presented to the carrier).
- Any cause other than a product manufacturing defect.
2. Cleaning, initial set-up, check-ups with no defects found, or charges incurred for installation, removal or reinstallation of the product.
3. Any product on which the serial number has been defaced, modified or removed.
4. Accessories, including but not limited to, batteries, cables, mounting hardware and brackets, cleaning accessories, antenna and detachable power cords.
5. Warranty is void if purchase was made from anyone other than an authorized Marantz dealer.
Who may enforce the warranty?
This warranty may be enforced only by the original purchaser and is not transferrable.
What we will pay for:
We will pay for all labor and material expenses for items covered by the warranty. Payment of shipping charges is discussed in the next section of this warranty.
How you can obtain service :
- If your unit needs service, contact Marantz customer service. We will advise you of the name and location of one or more authorized Marantz service centers from which service can be obtained.
- Marantz will pay for shipping charges if it is necessary to ship the product for service as long as the warranty is verified by Marantz or a Marantz authorized service facility. We will pay the return shipping charges to any Authorized service Center within the United States, its possessions or territories.
- Whenever warranty service is required, you must present a copy of the original dated sales receipt or other proof of date of purchase.
Limitations of implied warranties
All implied warranties, including warranties of merchantability and fitness for a particular purchase, are limited in duration to the length of this warranty.
Exclusion of damages
Marantz liability for any defective product is limited to repair or replacement of the product at Marantz’s option. Marantz shall not be liable for damage to other products caused by any defects in Marantz products, damages based upon inconvenience or loss of use of the product, or any other damages, whether incidental, consequential, or otherwise.
How the law relates to the warranty
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Marantz America, LLC
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